Frequently Asked Questions

Have a question? Email us!

1. How do your services work?
2. What hours do you operate?
3. Are you licensed, bonded and insured?
4. Do you have references?
5. What kind of animals do you have experience with?
6. Do you always pick up dog poop?
7. What areas do you serve?

Q: How do your services work? [top]
A: Basically, we do what you ask us to. If you need us to do anything in addition to the general services we offer, like water your plants or get your mail, we're more than happy to make arrangements.

Getting started is easy. Just call or email us to set up an introductory meeting, where we'll meet you and your pet(s), discuss your needs and agree on a schedule if you decide to hire us. This is when we'll fill out an intake form and take a copy of your keys if needed. Please have the information requested on the form (below) available for our meeting. We'll bring forms with us to the meeting, but you're welcome to print one off and get started early if you're really gung-ho!

Dog Intake Form (for regular dog walking services)
Pet Intake Form (for holiday or irregular pet services)

Q: What hours do you operate? [top]
A: We can be available almost anytime to care for your pet(s). In an effort to maintain a healthy work-life balance, our regular work week runs from Monday through Friday from 10am - 4:30pm. We're available to work outside these times, but extra fees apply (except for boarding - please check out our rates and services for more information). We're available by phone and email Monday through Friday from 10am - 6pm...unless we're driving or our hands are full of dogs.

Q: Are you licensed, bonded and insured? [top]
A: Yes. Proof of insurance is available on request, and please feel free to ask us about the specifics of our coverage.

Q: Do you have references? [top]
A: Yes. We have great references from many happy clients available on request.

Q: What kind of animals do you have experience with? [top]
A: We have experience with a wide range of dogs (below) and cats, as well as rats, hamsters, gerbils, treefrogs, newts, fish, and aquafrogs. We can administer medication, and have several diabetic pets in our care.

Australian Cattle Dog
Bearded Collie
Border Collie
Boston Terrier
Cairn Terrier
Chihuahua
Dachshund
German Shepherd
Great Dane
Greyhound
Jack Russell Terrier
Labrador Retriever
Lhasa Apso
Miniature Pinscher
Miniature Schnauzer
Poodle
Portuguese Water Dog
Rottweiler
Shetland Sheepdog
Shih Tzu
Staffordshire Bull Terrier
West Highland White Terrier
Wheaton Terrier

Q: Do you always pick up dog poop? [top]
A: Yes. We use only biodegradeable poop bags, and sometimes we even pick up other poop we come across that doesn't "belong" to us!

Q: What areas do you serve? [top]
A: Vancouver. Our capacity to serve areas outside Vancouver is currently very limited, though we're working towards hiring walkers across the Lower Mainland by the end of 2008.